FAQ'S

Serving Wyoming Residents and Businesses for Over 31 Years

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Find quick answers to common questions about septic maintenance, sewer repairs, emergency services, and utility work.

We’re here to help you understand your system and keep it running smoothly.

  • When digging is required on my property for construction work, do I need to call for utility locates or do you?

    As the contractor, we are required by state law to call for all utility locates.

  • How often should I have my septic tank pumped?

    We recommend pumping your septic tank every 2–3 years, depending on the number of people using the system, the system design, and your water usage.

  • How do I know if my septic system is working properly?

    Remove the cap on the tank pump-out pipe and check if the water level is 4–6 inches below the bottom of the pipe. You can measure this with a tape. Another sign of trouble is sewage backing up into your home or building.

  • Do I need a permit to install a septic system?

    Yes. All septic systems require a permit from your county health department, which involves a percolation test before the permit can be issued.

  • What is a percolation test?

    A percolation test determines how quickly soil absorbs water. A hole is drilled in the proposed drain field area to test the soil's absorption rate, ensuring the system will function properly.

  • How do I maintain the bacteria in my septic system?

    We offer a product called CCLS that is pure protein and live bacterium which is added to the system from the furthest drain from the tank. The substance keeps the bacteria levels operational and breaks down the solids in a tank to keep it clean and working properly. We recommend this treatment be performed a quart be added every time the tank is pumped and 2 cups of the substance be added every 6 months for proper maintenance.

  • As a restaurant owner, how often should I have my grease trap pumped?

    It depends on your volume of business and grease output. However, most city ordinances require pumping every 6 months.



  • How do I remove tree roots from my sewer lines without replacing the entire line?

    You can purchase crystal-type root treatment products (e.g., Break-Thru RD) at your local hardware store. Flush the product down the toilet before bedtime, allowing it to work overnight. The crystals help dissolve tree roots.

  • When digging is required on my property, do I call for utility locates?

    No. As the contractor, we are required by state law to call for utility locates.

  • What are the requirements for live water taps?

    The water main must be exposed before we arrive.


    The trench should be at least 8 feet from the main in the tap direction and no more than 1 foot below the bottom of the water main (unless groundwater requires additional preparation).


    A backhoe or lifting device must be on-site to assist with equipment handling.


    If the site is not ready upon our arrival, stand-by time will be charged.


    The contractor is responsible for verifying the outside diameter of the existing main before materials are ordered. Incorrect sizing will result in additional costs for restocking, shipping, and material handling.

  • If my septic tank backs up on a Sunday, can I still get service?

    Yes. Installation & Service Company offers 24-hour emergency septic and utility services.

  • I have a water leak inside my home. Can I call you to repair it?

    No. We are a licensed utility contractor, which means we only work outside the foundation. For indoor leaks, please contact a licensed plumber.