FAQ'S

FREQUENTLY ASKED QUESTIONS AT ISCO IN MILLS, WY

Q. When digging is required on my property for construction work do I call for utility locates or do you?

A. As the contractor we are required by state law to call for utility locates.

Q. How often should I have my septic tank pumped?

A. If a system is working properly we recommend having the tank pumped every 2-3 years depending on the number of people using the system, the design of the system, and the water consumption in the residence or business.

Q. How do I know if a septic system is working properly?

A. First you need to remove the cap on the tank pump out pipe, look down the pipe and check to see if the water level is 4-6 inches below the bottom of the pipe. You can check this with a measuring tape. Another way to tell is if the tank is backing up inside of the dwelling.

Q. Do I need a permit to install a septic system?

A. Yes, all system systems must be permitted with your county health department and in order for the permit to be issued a percolation test is required.

Q. What is a percolation test?

A. A percolation is a test that is performed by drilling a hole in the designated ground area that a drain field will be installed to test the soil to determine how fast the soil will absorb the liquids into the ground. A drain field is the area that that the septic tank drains the liquids into, and the liquids then absorb into the ground.

Q. What could I do to maintain the bacteria in my septic system?

A. We offer a product called CCLS that is pure protein and live bacterium which is added to the system from the furthest drain from the tank. The substance keeps the bacteria levels operational and breaks down the solids in a tank to keep it clean and working properly. We recommend this treatment be performed a quart be added every time the tank is pumped and 2 cups of the substance be added every 6 months for proper maintenance.

Q. I am a restaurant owner and I am curious how often I should have my grease trap pumped?

A. This depends upon how much volume your restaurant does and how much grease consumption there is. Otherwise city ordinances state that grease traps must be pumped every 6 months.

Q. How do I remove the tree roots from inside of my sewer lines without replacing the entire line?

A. If you go to your local hardware store you can find a product made of crystal type granules. (Example: Break-Thru RD) This product is added to the toilet and flushed down the sewer system right before the end of the day when no more water is going to the used. The crystals dissolve the tree roots.

Q. I have a water leak inside of my home; can I call you to repair it?

A. No, Installation & Service Company is a licensed utility contractor only. We can only perform service work from outside the foundation. If service is needed inside the foundation you will need to contact a licensed plumber.

Q. If my septic tank backs up on a Sunday can I still have it pumped?

A. Yes, Installation & Service offers 24 hour EMERGENCY service for all your septic and utility needs.

Q. What are the specifications for live water taps?

A.
  • The contractor Installation & Service Company is working for is to have the live water main exposed when crews arrive on the jobsite.
  • The trench needs to be at least 8 feet from the main in the direction the tap is going. The trench should also be no more than 1 foot below the bottom of the water main unless there is ground water. (If there is ground water, rock needs to be laid in the bottom of the trench) Keep in mind the depth of the trench depends upon the depth of the main and surrounding soil conditions, unless a trench box is being used.
  • We ask that the contractor that Installation & Service Company is working for has a backhoe or lifting device on standby so that the tap machine and any associated materials can lifted in and out of the trench.
  • If the jobsite is not prepared for the live water tap to be performed when Installation & Service Company arrives on site, stand-by time will be charged.
  • Installation & Service Company requires that the contractor verify the outside diameter of the existing main prior to the material order. If an incorrect outside diameter is given to Installation & Service Company and the incorrect materials are ordered than the contractor understands they will be liable for any and all restocking, shipping fees, and travel expenses incurred to obtain the correct material.
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